Cancellation Policy
For LIVE Sessions: You may obtain a refund for the cost of the Session without penalty if you cancel up until the earlier of 72 hours after your purchase or 24 hours before commencement of the first scheduled session (“Cancellation Period”). Upon cancellation of a purchase, we will refund the actual amount paid at the time of purchase to the original form of payment used. After the payment reversal is completed, an email will be sent to you to confirm the cancellation and to indicate the posting of any refunds and to the Tutor to confirm the cancellation.
If you want to cancel your purchased Session after the Cancellation Period is over, then you must contact the Tutor through the Site regarding your specific issues or complaints as soon as possible. The Tutor will address such cancellation requests or any dispute directly with you. If you cancel and an unused portion of your purchased Session remains, then the Tutor may offer a refund for the pro-rated cost of the unused portion of your purchased Session.
Session will be considered Cancelled by the SimplyLearnt under following conditions:
- Student does not enter into the LIVE Session at the time pre-decided while setting up the Session.
- Tutor does not enter into the LIVE Session at the time pre-decided while setting up the Session.
- Student and Tutor both enter into the LIVE Session and after their discussion use the feature, “Abort Session” from within the LIVE Session to mark the Session as Cancelled.
For the above situations, following conditions will apply:
- If Student does not enter the LIVE Session, a minimum charge of INR 50 will be deducted from the Session Charge and will be credited towards the Tutor after deducting the SimplyLearnt commission.
- If Tutor does not enter the LIVE Session, no charges will be deducted from the Session Charge and the collected charge from the Student for this Session will be refunded back to his/her registered account with SimplyLearnt. No Service charge from SimplyLearnt will be levied in this situation.
- If Student and Tutor both enter into the LIVE Session and cancel the Session using “Abort Session” feature, a charge of twenty percent (20%) of the total pro-rated used cost of the Session or INR 50 (whichever is greater) will be deducted from the Session Charge paid towards this session and will be taken-in as Service charge of SimplyLearnt. The balance amount will be refunded back to the Student registered account. No charge will be credited towards Tutor of this Session.
Refund Policy
The balance in SL Wallet is entitled to a refund to the owner of SL Wallet. The following must be adhered to:
- There is no minimum amount for refund
- When requesting a refund please generate a refund request from your SL Wallet Administration Page.
- The minimum time for approval of this request by SimplyLearnt.com is 5 days
- Please allow 15 days for receipt of the refund.
- Only one refund request is allowed in one month.
